When a business faces downtime it can impact the output of the business in terms of business activity and its delivery with reduced ROI. Investing in a skilled workforce and technology will increase the expenses and the time to implement it on an organisational level. It is a major problem for any business because it is not letting them concentrate on their core business and is making them focus more on infrastructure. When an in-house technician resolves an issue, there remains the problem of no root cause analysis documentation to prevent it in the future and this creates confusion if the same problem arises.
|Increase ROI With Remote Infrastructure Management|
This is where a Remote Infrastructure Management (RIM) service provider can help in resolving the issue immediately with the expertise of a skilled workforce who can improve the time-to-market reach for the business along with a detailed root cause analysis documentation it prevents the same problems happening in the future. A RIM service provider can help resolve the issue remotely after the issue was raised, even if his/her troubleshooting methods doesn’t work the technician raises it to another one of a higher level to resolve it immediately. Which is not the case for Remote helpdesk as the time taken for a technician to reach on-premise is high and if the issue is not resolved with his domain knowledge it takes more time till it reaches the next level technician. This creates disruption in a business’s productivity and makes them worry more about infrastructure in the future than concentrating on delivery to the end-user.
A RIM service provider through a global delivery model can improve infrastructure availability to the needs of a business without letting the business concentrate on it and increase its ROI. As a RIM service provider improves the uptime through ITIL compliant processes and SLA driven engagement to reduce incidents by constantly monitoring and managing the infrastructure remotely. It reduces the level of incidents considerably lower than what it was before and helps the business to concentrate on core business. Opsnoc Veeras